eBay has been called the world’s biggest garage sale or flea market. It is definitely the world’s largest marketplace. With this distinction come shoppers galore who are looking for a deal. They are looking to purchase their items at prices lower than can be found anywhere else.
Because of this gotta-get-a-better-deal mentality of a lot of buyers on eBay, you will often receive emails asking you to give a potential customer a better deal. A very popular email to receive is, “If I buy two from you, what is your best price?” Never mind that the product is most likely at your best price already just by virtue of you selling it on eBay.
What you will have to do is figure out how you want to deal with these types of inquiries. If, like most eBay sellers, your price already represents the lowest amount you can sell the item for, you probably shouldn’t be offering to lower it any further. Instead, you will have to come up with a response that makes the person think they are getting a deal without actually lowering your prices.
One approach you can take is to explain that you combine shipping and talk up the fact that they will be saving a considerable amount in shipping if they order multiple items from you at one time. So rather than focus on the fact that you are not going to reduce your item prices, show them the benefit from ordering more than one item from you at a time.
You need to get them away from thinking that you are not working with them on price by showing them that you are willing to work with them when it comes to shipping, or whatever you are willing to work with them on. Deflect their attention away from the item price to something else to make them feel like they are still getting a great deal.
Now, this isn’t to say that you should never give someone a deal. We have been known to offer deals to good, repeat customers. If someone is loyal to you, then it is good to reward his or her loyalty from time to time. Just make sure that you don’t put yourself out of business by being a nice person.
Just be aware that you will be approached on eBay with inquiries about giving a better deal than what you are already offering. You are going to have to decide how you are going to handle situations like this. Create a plan of action for these circumstances and stick to it! You are in control and you need to make sure that you will make enough money to make selling on eBay worth your time.
Remember, your livelihood relies on your profits and if you are giving away the product for free, or next to nothing, well, you might find yourself in trouble with the bank balance.