As you continue to sell on eBay, you will develop little time saving tips that will help you become more efficient. We have an easy technique we’d like to discuss that we developed to more efficiently answer repetitive customer questions.
We have previously discussed how to answer your customer’s questions before they are asked, which deals with creating a Frequently Asked Questions (FAQs) page for your eBay Store. That is your first line of defense for easy-to-answer, often asked questions. Obviously, not everyone is going to read your FAQs.
We have created a different FAQ document in a Microsoft Word file that we use for those questions that we are frequently asked via the eBay “Ask seller a question” form. Of course, there will be the questions that are already addressed in your eBay Store FAQs, so you can cut-and-paste your responses from these already created answers. There will also be those questions that you receive fairly frequently, as you sell on eBay, that are not covered in the eBay Store FAQs.
So, what we have done is created canned responses for these regularly asked questions and assembled them into a Word file that is quick and easy for us to access. That way, when we respond to the buyer’s question, it is a matter of a simple cut-and-paste with minimal modification. This is such a time saver!
Our FAQ Word document has everything from our combined shipping policy (which is also on every product listing) to how we handle filling out customs forms on international shipments. We add a response to this document as we find additional questions that are asked regularly.
It is impossible to answer all of your customer’s frequently asked questions in the standard eBay Store FAQ page, as you have a limited number of FAQs you can create. Creating a Word document as we explained above will become an important tool to have at your disposal.
This is just a little trick we have found that helps us as we continue to refine the process of making money on eBay. Hopefully, this suggestion will help you too!