How to Sell on eBay | How to Make Money on eBay | How to Answer Your Customer’s Questions

Thank you for visiting Lizard Wisdom! If you haven't already, please subscribe to our RSS feed. This will allow you to be the first to know when there are new posts on Lizard Wisdom.

Also, please make sure you grab a copy of our FREE e-book on How to Make Money on eBay!

Enjoy your visit!

-Joli & Marshall

Customers ask questions. How you interact with your customers via email and/or eBay’s My Messages system will greatly reflect how you are perceived as an eBay seller.

You will need to make sure you answer all customer inquiries in a professional, concise and timely fashion. Unfortunately, this might be a bit difficult if you have a full-time job and are starting your eBay business in your “spare” time. Do the best you can to answer all inquiries as quickly as possible; it will go a long way to impress that potential customer if they receive an almost immediate response to their question. Don’t give them time to find the answer, or a better price, elsewhere; close the sale while they are still looking at your item.

Answer all inquiries in a professional manner. Now, we are not here to give you a lesson on proper letter writing etiquette, though from what we have seen on eBay, there is definitely a need for such a class. All we can say on the matter is be smart.

Address your customer by their name or eBay user ID, be polite and concise in the body of your letter and close the email by thanking the customer for doing business with you. Be sure to keep an eye on your grammar and spelling; always proofread before you hit the send button.

It’s interesting to see how customers write questions; it is almost like all rules of grammar do not apply on the Internet and eBay. It’s also amazing how unprofessional some sellers are when we inquire about one of their products we are interested in purchasing. We usually get a one or two line answer to our question, never mind a greeting or salutation. That’s if we even get an answer at all!

It is incredibly unprofessional to be so carefree with your letter writing style when you are trying to make a living selling online. Would you like your doctor or lawyer to write to you in a style that mimics a second grader? You are no less of a professional just because you sell online for a living.

Come across as a professional and you will stand out from the crowd. This will assist you in building trust with your potential/return customer. That trust is crucial to your business!

Related Posts:
Answer Your eBay Customer’s Question Before it is Asked
We are not suggesting that you learn how to read your customer’s mind, nor employ a full-time crystal ball reader. What we mean by this post’s title is that you need to anticipate questions your customer is going to ask.
How to Sell on eBay - Make a Frequently Asked Questions List
As you continue to sell on eBay, you will develop little time saving tips that will help you become more efficient. We have an easy technique we'd like to discuss that we developed to more efficiently answer repetitive customer questions. We
eBay Introduces Advanced FAQs for Those Selling on eBay
eBay has just announced the availability of a new tool to make it easier for you to make money on eBay. Now available is a featured called Advanced FAQs for those sellers that are looking for another way to cut
Making Money on eBay in 2008
We want to start out by wishing everyone the best in 2008. This is an exciting time to be involved in online retail. The amount of money spent by consumers online continues to grow by leaps and bounds each year,
Eliminate as Much Confusion as Possible by Stating Your eBay Policies
It is of the utmost importance that you clearly state what your eBay seller policies are. By doing so, not only do you come across as professional, but you eliminate many questions that you would potentially be asked about said
Real Life Example of How NOT to Handle Customer Email Inquiries
We weren’t big eBayers before we started selling on eBay. Now that we are active eBay sellers, we often first look there for items we are interested in buying. We are occasional eBay buyers, making purchases on eBay when we
Why Should You be Selling on eBay?
Why in the world should you choose eBay as the place for you to set up shop? Why should you sell on eBay? The answer to these questions is actually quite simple. You should sell on eBay because you can!
A Little Rant About eBay’s Detailed Seller Ratings
Last week we wrote about ChannelAdvisor’s new tool that allows you to easily and quickly see what your, and your competitor’s, eBay Detailed Seller Ratings stats are. This got us thinking a bit about the (fairly) newly introduced eBay Detailed
How to Sell on eBay - PayPal 101
Accepting PayPal payments is pretty much a requirement if you are going to sell on eBay. Yes, you can accept other forms of payment in lieu of accepting PayPal, but PayPal really makes your life easier, and we are all
Contact
Feel free to utilize this form to contact us with any questions you have for us. We look forward to speaking with you! %%wpcontactform%%